Claims Process
At DIMAMO Funeral Services, we understand that losing a loved one is an emotionally challenging time. Our goal is to make the claims process as smooth and stress-free as possible. Below, you'll find all the necessary steps, documents, and support to assist you during this difficult period.
- Notification of Death
Contact DIMAMO immediately via our 24/7 emergency line or submit a claim notification online. - Submission of Required Documents
Gather and submit the necessary documentation (see below). - Claim Assessment
Our team will verify the submitted documents. - Approval & Payout
Once approved, benefits will be processed within 48-72 hours. - Funeral Arrangements
If you've selected a full-service funeral package, our team will coordinate with the assigned funeral home.
For Natural Death
✅ Certified copy of the death certificate (BI-1683)
✅ Certified copy of the deceased's ID
✅ Completed DIMAMO claim form
✅ Copy of the policyholder's ID (if different from the deceased)
✅ Proof of bank details (for payouts)
For Accidental/Unnatural Death
✅ Police report (if applicable)
✅ Post-mortem report (if required)
✅ Coroner's findings (in case of an investigation)
For Stillborn/Child Claims
✅ Birth & death certificate (for infants)
✅ Clinic/hospital records (if applicable)
✅ Parent/guardian's ID & proof of guardianship
| Type of Claim | Processing Time |
|---|---|
| Standard Claim (complete documents) | 48-72 hours |
| Additional Verification Required | 3-5 working days |
| Repatriation Claims | 24-48 hours (urgent cases) |
For immediate assistance, please contact us via:
📞 24/7 Claims Hotline: +2769 891 3929
📧 Email: claims@dimamo.co.za
📍 Office Visit: 324 Marks Street, Waltloo, Pretoria
Our compassionate claims team is here to support you every step of the way.
💙 "In God We Trust" - DIMAMO Funeral Services
Documents can be submitted via:
✅ Email: claims@dimamo.co.za
✅ WhatsApp: +2769 891 3929
✅ In-person: 324 Marks Street, Waltloo, Pretoria
For fastest processing, please ensure all documents are clear and legible.
🔹 Call Support Team (+2769 891 3929)
🔹 WhatsApp Claims Assistance (+2769 891 3929)
🔹 Request Claim Forms HERE
We're committed to providing compassionate support during your time of need. Don't hesitate to reach out with any questions or concerns about the claims process.